Complaints & Returns
Wrong product received? Product was damaged in transit? No problem - we will find a solution:
Product has been damaged:
One of the products you ordered arrived damaged? Then we apologize for the inconvenience. Please contact us directly by email to info@multipower.de .
Please let us know the following information:
- Order number/Invoice number
- Photo of the damaged item
- Description (e.g. type) and quantity of the damaged item
- Batch number
- replacement or credit
Wrong product received:
Received the wrong product? Please contact us directly, tell us your order number/invoice number and inform us about the incorrect product.
Send us a message to - info@multipower.de and give us the following information:
- Order number/Invoice number
- Description (type) and quantity of the incorrectly delivered item
- Description and quantity of the desired article
return
Would you like to make use of your right of withdrawal and return goods? Here you will find all information about . We look forward to a brief reason for your return. The processing time of your return can take up to 5 working days.
